Sauna Specialist offers a one-year warranty on all custom-build saunas from the date of purchase. This warranty covers manufacturing defects and workmanship under normal consumer use. The warranty does not cover the following: Normal wear and tear. Damage resulting from improper installation, misuse, neglect, or accidents. Modifications or repairs made by unauthorized parties. For more information or assistance with a warranty claim, please contact us at 1 (855) 689-2422. All new HARVIA electric sauna heaters are guaranteed for a period of two years from the date of purchase. If the product is registered, the warranty period extends by an additional year, totaling three years for registered electric sauna heaters. This warranty includes all heater components such as thermostats, controls, and contractors. For non-consumer or commercial use, the warranty for electric heaters is limited to two years, excluding heating elements and components subject to wear and tear. The warranty applies exclusively to defects in manufacturing and materials. If a fault occurs within the warranty period, Harvia will supply replacement parts after the faulty components are returned. However, replacing parts does not extend the warranty period beyond the original duration. The warranty does not cover the following: This guarantee will be voided if warranty information is not filled out and returned within 15 days of purchase, and it applies only to original installation of product and to original purchaser. For more information, please visit Harvia’s Warranty Terms. All new HARVIA woodburning stoves are guaranteed for a period of two years from the date of purchase. If the product is registered, the warranty period extends by an additional year, totaling three years for registered woodburning stoves. For non-consumer or commercial use, the warranty for woodburning stoves is limited to 6 months. The warranty applies exclusively to defects in manufacturing and materials. If a fault occurs within the warranty period, Harvia will supply replacement parts after the faulty components are returned. However, replacing parts does not extend the warranty period beyond the original duration. The warranty does not cover the following: This guarantee will be voided if warranty information is not filled out and returned within 15 days of purchase, and it applies only to original installation of product and to original purchaser. For more information, please visit Harvia’s Warranty Terms. All Harvia accessories are guaranteed with a two-year warranty from the date of purchase. This warranty covers defects in materials and manufacturing under normal use. If your Harvia accessory experiences any issues due to manufacturing defects during this period, it will be repaired or replaced free of charge. For non-consumer or commercial use, the warranty for accessories is limited to one year. For more information, please visit Harvia’s Warranty Terms. All Harvia saunas are guaranteed with a two-year warranty from the date of purchase. This warranty covers only manufacturing defects in materials and workmanship under normal use. This warranty does not cover damage caused by misuse, improper installation, accidental damage, or natural wear and tear. For non-consumer or commercial use, the warranty for saunas is limited to one year. For more information, please visit Harvia’s Warranty Terms. Kirami hot tubs are covered with a two-year warranty from the date of purchase. This warranty covers manufacturing defects and workmanship under normal consumer use. For non-consumer or commercial use, the warranty is limited to 6 months from the date of purchase. The warranty does not cover the following: To make a warranty claim, please retain your proof of purchase and contact our customer service team. For more information, please visit Harvia’s Warranty Terms. Sauna Specialist offers a one-year warranty on all sauna doors from the date of purchase. This warranty covers manufacturing defects and workmanship under normal consumer use. The warranty does not cover the following: For more information or assistance with a warranty claim, please contact us at 1 (855) 689-2422. MrSteam offers a limited lifetime warranty for every MrSteam Residential Steambath Generator, guaranteeing that the product will be free from defects in materials and workmanship for its lifetime. Should the generator fail to conform to this warranty, MrSteam will, at its discretion, repair or replace the unit. Warranty service within 2 years from the date of purchase: if a warranty claim is made within two years from the date of purchase, MrSteam will provide free in-home warranty service, including both parts and labor. Warranty service after 2 years from date of purchase: for claims made after two years, MrSteam will provide a lifetime warranty on parts. However, after the two-year period, customers will need to contact MrSteam directly for warranty service. Please note that freight charges for shipping the generator to and from MrSteam will be covered by MrSteam, provided an RMA (Return Authorization Number) is obtained prior to return. To initiate a warranty claim, please contact MrSteam at: This warranty does not cover generators that have been: For further information, please visit the MrSteam Warranty Terms. MrSteam warrants that its residential steambath controls and accessories, including but not limited to iTempo, Tempo/Plus, iSteam, AudiWizard, SteamGenie, iGenie, AromaSteam, ChromaSteam, MusicTherapy, In-Shower Speakers, MS Light, HomeWizard, Drip Pan, Wall Mounted Steam/Shower Seats, and AutoFlush automatic drain valves, will be free from defects in materials and workmanship for two years from the date of purchase by the original consumer purchaser. If any MrSteam control or accessory fails to conform to this warranty, MrSteam will, at its discretion, repair or replace the item. If a warranty claim is made within two years from the date of purchase, MrSteam will perform warranty work free of charge. The MrSteam control or accessory must be returned to the location designated by MrSteam within this time frame. To initiate a warranty claim, please contact MrSteam at: This warranty does not cover controls or accessories that have been: For further information, please visit the MrSteam Warranty Terms. MrSteam warrants that every Steam@Home Residential Steambath Generator will be free from defects in materials and workmanship for one year from the date of purchase. If a generator fails to conform to this warranty, MrSteam will, at its discretion, repair or replace the unit. Warranty service within 90 days from date of purchase: If a warranty claim is made within 90 days from the date of purchase, MrSteam will provide free in-home warranty service, including parts and labor. Warranty service within 1 year from date of purchase: For claims made within one year from the date of purchase, MrSteam will provide warranty on parts only. To initiate a warranty claim, please contact MrSteam at: Before returning a generator to MrSteam, you must obtain a Return Authorization Number (RMA). This number, along with other required information, must be clearly indicated on the return packaging. If an RMA is issued, MrSteam will cover the freight charges for shipping the generator to and from their facilities. This warranty does not apply to generators that: For further information, please visit the MrSteam Warranty Terms. MrSteam warrants that its Towel Warmers are free from defects in materials and workmanship for two years from the date of purchase. If a towel warmer fails to meet this warranty, MrSteam will, at its discretion, repair or replace the unit. Warranty work will be performed at no charge when the Towel Warmer is returned to the location designated by MrSteam within the warranty period. Electronic Timer: One-year limited warranty. Robe Hook and Towel Bar Accessories: Two-year limited warranty. To initiate a warranty claim, please contact MrSteam at: Before returning a generator to MrSteam, you must obtain a Return Authorization Number (RMA). This number, along with other required information, must be clearly indicated on the return packaging. If an RMA is issued, MrSteam will cover the freight charges for shipping the generator to and from their facilities. This warranty does not apply to Towel Warmers that: Returned products will be inspected by MrSteam. If the defect is determined not to be covered under warranty, any repairs or returns thereafter will be at the purchaser’s expense. For further information, please visit the MrSteam Warranty Terms. MrSteam warrants that its CT Day Spa products and accessories are free from defects in materials and workmanship for a period of one year from the date of purchase. If a CT product fails to conform to this limited warranty, MrSteam will, at its discretion, repair or replace the defective product. Warranty work will be performed free of charge when the product is returned to the location designated by MrSteam within the applicable warranty period. To initiate a warranty claim, please contact MrSteam at: Before returning a generator to MrSteam, you must obtain a Return Authorization Number (RMA). This number, along with other required information, must be clearly indicated on the return packaging. If an RMA is issued, MrSteam will cover the freight charges for shipping the generator to and from their facilities. This warranty does not apply to CT products that: Returned products will be inspected by MrSteam. If the defect is determined not to be covered under warranty, any repairs or returns thereafter will be at the purchaser’s expense. For further information, please visit the MrSteam Warranty Terms. MrSteam warrants that its Commercial CX Steambath Generators are free from defects in materials and workmanship for a period of one year from the date of purchase. If a CX product fails to conform to this limited warranty, MrSteam will, at its discretion, repair or replace the defective product. Warranty work will be performed free of charge when the product is returned to the location designated by MrSteam within the applicable warranty period. To initiate a warranty claim, please contact MrSteam at: Before returning a generator to MrSteam, you must obtain a Return Authorization Number (RMA). This number, along with other required information, must be clearly indicated on the return packaging. If an RMA is issued, MrSteam will cover the freight charges for shipping the generator to and from their facilities. This warranty does not apply to CX products that: Returned products will be inspected by MrSteam. If the defect is determined not to be covered under warranty, any repairs or returns thereafter will be at the purchaser’s expense. For further information, please visit the MrSteam Warranty Terms. Unless otherwise indicated on the product page or by a member of our customer service personnel, orders are typically processed within 2-3 business days, though some orders may take as many as 5 business days to process. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow 5 to 15 days in transit for delivery. Items that are on back order will be shipped as soon as they become available. All damaged or missing items must be declared within 10 days of delivery of shipment. To declare damaged or missing items please send an email to info@sauna.ca with images and a description. For shipping and order inquiries please contact our customer support at info@sauna.ca or call 1-855-689-2422.
Warranty and terms and conditions
Saunas
Harvia
Electric Sauna heaters
Woodburning Stoves
Accessories
Saunas
Hot Tubs
Doors & Windows
Steam Rooms
Steambath Generators
Controls and Accessories
Steam@Home Steambath Generators
Towel Warmers
CT Day Spa Packages
Commercial CX Steambath Generators
Shipping
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